Shipping & Delivery

 

SHIPPING TIMELINES

On average, orders are processed, packed, and shipped between 1-3 business days from the time your order is placed, and are usually delivered within 3-5 business days depending on the shipping methods available. Delivery timelines are ultimately based on the shipping carrier alone, and is out of our control.

 

REFUNDS & RETURNS

Specifications of refunds are subject to change with or without notice. Refunds may be issued under the sole discretion of RagTop Fire Helmets & Restoration, LLC. 

If your package is deemed lost or damaged during transit, we may initially investigate the matter for you to determine if a refund or replacement is applicable, however, we are NOT liable for any packages that are deemed stolen whatsoever. If you need to contact us over a lost, damaged, or incorrect product, please email us at [email protected] or call us at (203) 672-5705. 

Typically, we will require the product you have ordered to be returned to us to process a refund or replacement, but under certain circumstances, we may issue a refund or replacement prior to receiving the returned product. 

  

REFUND SPECIFICATIONS/CRITERIA

• Apparel must not have been worn, dirtied, altered, owned for more than 7 days, or damaged (unless affected during transit) in order to be eligible for any form of refund/replacement.

• Stickers must not have been used, peeled, altered, owned for more than 7 days or damaged (unless affected during transit) in order to be eligible for any form of refund/replacement.

• Helmet hardware & fire safety equipment must not have been worn/installed, altered, dirtied, owned for more than 7 days, or damaged (unless affected during transit) in order to be eligible for any form of refund/replacement. 

• Drinkware, as well as other miscellaneous goods must not have been used, altered, dirtied, owned for more than 7 days, or damaged (unless affected during transit) in order to be eligible for any form of refund/replacement.

  

E-GIFT CARDS

By purchasing a RagTop Fire E-Gift Card(s), you agree to pay for the equal value of the card(s) specified. You agree to use the cards value when the applicable code is entered under an individual purchase at checkout. E-gift cards are non-replaceable, non-refundable and non-transferable.

  

MADE-TO-ORDER SHIPPING

Products on our website that are distinguished as "made-to-order" will have a shipping and delivery timeline that is separate from the usual shipping and delivery timeline as stated above. Every made-to-order product will have varying order fulfillment periods, and are subject to change with or without notice. The estimated shipping and delivery timeline of a particular made-to-order product can be found in the description and in the informational dropdown box above the description.